Shipping policy
FREE delivery on orders up to 20kg in UK Mainland. Orders over 20kg qualify for a personalised delivery service of £150.00 flat rate for UK Mainland. Orders over £500.00 within a 50 mile radius are FREE. Orders are typically processed within 3-5 business days and shipping times may vary depending on the destination. Expedited shipping options may be available for an additional fee.
ORDER PROCESSING:
Please allow 3-5 days to process your order. Expect an email within 2 days to let you know how your order is doing!
STORE PICKUP - 496 c Rathgar Road, London, SW9 7EP
Orders can be picked up daily from 496C Rathgar Road, Brixton, SW9 7EP by appointment, please call 07961 059881. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 50 miles of our shop on orders over £500.00. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders between 1kg and 20kg are FREE for UK Mainland.
Orders over 20kg qualify for a personalised delivery service of £150.00 flat rate UK Mainland. For deliveries in Northern Ireland, please contact us: info@live-edge-creations.com.
Orders are generally shipped within 3-5 days using Royal Mai
We do not ship outside of United Kingdom at this time.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the costs of shipping, which include the outgoing and return shipping cost of the item/s.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@live-edge-creations.com with your order number and a photo of the item’s condition. We would address these on a case-by-case basis and will do our best to arrive at a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@live-edge-creations.com